Financial outlook prompts review of IP telephony monitoring options

Resource management is one of the prominent challenges facing organizations implementing or maintaining IP telephony, according to Nemertes’ newly-released Unified Communications & Collaboration report.

In the face of flat or decreasing IT budgets for 2009, demand for streamlined communications between office locations is increasing. New applications, branch connectivity and quick resolution of problems are required while headcount within IT departments remains stagnant.

Bottom line: Technical staff must do more with either the same or fewer personnel.

When it comes to managing IP telephony, leading organizations are adopting one of two approaches. They either implement specialized IP telephony management tools to make sure existing staff can isolate and resolve problems accurately and efficiently. Or, they rely upon third-party Service Providers to monitor and manage the system and troubleshoot user issues.

By adopting either approach, they are better able to manage IP telephony systems at a lower operating cost.